Return Policy
At Amethyst Royal, we are committed to providing high-quality gemstones and exceptional customer service. Our return policy aligns with Australian Consumer Law to ensure your rights are protected.
Change of Mind
We do not offer refunds or exchanges for change of mind, so please choose carefully before purchasing.
Faulty or Misrepresented Items
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if an item:
- Has a major fault or defect that was not disclosed.
- Is significantly different from the description or sample provided.
- Does not do what it is supposed to or what you were told it would do.
If you believe your item is faulty or misrepresented, please contact us within 14 days of receiving your purchase.
Conditions for Returns
- The item must be returned in its original condition, including all packaging and documentation.
- Proof of purchase (e.g., receipt or invoice) is required.
- Return shipping costs are the responsibility of the customer.
Process for Returns
- Contact us with your proof of purchase and details about the issue.
- We will assess your claim and provide instructions for returning the item, if applicable.
- Once the item is received and inspected, we will notify you of the outcome and process your refund, replacement, or repair as appropriate.
If you have any questions or need assistance, please don't hesitate to reach out to us.
